Questions fréquemment posées

Can I purchase the People or Padlock Add-On with the Free or Select Plan?

How do current Pro Plan owners get charged for Add-Ons?

I no longer require an Add-on block, how do I downgrade?

I no longer require a PEOPLE Add-on block, how do I downgrade?

Are there email notifications sent before subscription renewals?

What occurs if my credit card expires?

What features are available in each subscription plan

How do I upgrade or downgrade my Centrios Subscription

How much is the Padlock Add-On?

I no longer require add-ons or Pro Plan and want to downgrade to a lower plan.

Will I receive notifications if my subscription reaches abandonment?

How many attempts will be made to charge my card?

I am on the Pro Plan; how do I purchase Add-ons?

I am on the Free Plan or Select Plan, how do I purchase Add-Ons?

What are Pro Plan Add-Ons?

If i'm on the Pro Plan and want to purchase an Add-On, will the charge be prorated?

Do I receive a notification before my subscription renewal?

I require more than 50 padlocks but less than 500. Are there smaller Add-On blocks available?

How much is the People Add-On?

People Add-on

Padlock Add-On

I don't need 100 more users, is there a smaller People Add-On?

I don't need 500 Padlocks, is there a smaller Padlock Add-On?

Le chaud ou le froid affecte-t-il la durée de vie de la batterie ?

Que signifient les indicateurs LED sur mon cadenas Centrios ?

Puis-je utiliser le cadenas Centrios à l'extérieur ?

Comment ouvrir et fermer le cadenas ?

Comment vérifier l'état de la batterie de mon cadenas Centrios ?

Si la batterie est déchargée, comment puis-je entrer ?

Puis-je remplacer la batterie ?

Quelle est la durée de vie de la batterie ?

Does the padlock come with a usb port cover to keep debris out?

Puis-je utiliser une clé avec le cadenas Centrios ?

Le cadenas se déverrouille-t-il si la batterie est déchargée ?

Puis-je utiliser plusieurs cadenas Centrios avec l'application ?

D'autres personnes peuvent-elles ouvrir le cadenas Centrios ?

How are event logs/audit logs collected if the padlock is located in an area without an internet signal?

Quel type de chargeur dois-je utiliser pour mon cadenas Centrios ?

Le cadenas Centrios dispose-t-il d'une réinitialisation d'usine ? Quelqu'un peut-il le voler et le réinitialiser pour pouvoir l'utiliser ?

Ai-je besoin de l'application Centrios pour enregistrer et utiliser mon cadenas Centrios ?

Le cordon USB C ou le chargeur sont-ils inclus ?

Quelles sont les dimensions et le poids du cadenas Centrios ?

Puis-je déverrouiller à distance mon cadenas Centrios ?

Does the padlock come in other sizes or finishes?

What is the padlock part number?

How do I check Event History on the padlock?

My question isn't listed here

What is the lifespan of the Padlock?

How do I unlock/lock the Centrios Padlock?

What is the Centrios Padlock made of?

What is operating temperature range for the padlock?

What powers the Centrios Padlock?

What credential types can unlock the padlock?

My padlock battery level is different than from battery charge temperature, which one is accurate?

What is the charging temperature range for the padlock?

What is the battery life on the Centrios Padlock?

What is the charge time on a dead Padlock battery?

What is the cutting force on the shackle?

What is the IP rating for the Centrios Padlock?

Has the Padlock been tested for high moisture or salty environments?

I need to delete my padlock but it's lost or not operating.

My Padlock keeps flashing when I try to charge it, what is wrong?

Are covers available for the Padlock?

How are Event Logs collected from Padlocks if located in areas outside data signals?

Does the Padlock have a charging status colors?

Que fait l'application mobile Centrios ?

Connectivité hors ligne

Pourquoi suis-je déconnecté de l'application mobile Centrios ?

Comment transférer la propriété du système Centrios ?

Quels sont les téléphones compatibles avec les appareils Centrios.

J'ai ouvert l'historique des événements sur l'application mobile ou sur PC, aucun événement n'est affiché.

Comment vérifier et mettre à jour le micrologiciel de mon appareil Centrios ?

What can my mobile app do without an internet connection?

My question isn't listed here

What encryption is used between the Centrios devices and the mobile app?

Quels sont les téléphones compatibles avec les appareils Centrios ?

What is the file size of the Centrios Mobile App?

How do I download the Centrios Mobile App?

what permissions are required for the Centrios Mobile App?

What functions exist in the Centrios Mobile App?

Is there additional activity data that can be viewed?

Qu'est-ce que Centrios ?

Comment puis-je contacter Centrios par téléphone ou par courriel ?

Où puis-je trouver le Contrat de Licence Utilisateur Final (CLUF) de Centrios ?

Catalogue des prix

Où puis-je trouver des informations sur la politique de confidentialité ?

Où puis-je trouver des informations sur les conditions d'utilisation ?

Qu'est-ce que le mode "vie privée" ?

Qu'est-ce que le mode passage ?

Quelle est la tension requise pour le Centrios Smart Reader ?

Quelles sont les conditions d'accès au Centrios Smart Reader ?

Comment fonctionne le Centrios Smart Reader ?

Comment réinitialiser mon Smart Reader ?

À quoi ressemble une installation de Smart Reader terminée ?

Pourquoi ne puis-je pas voir les événements liés au code PIN dans mon journal des événements ?

Combien de sorties relais sont disponibles sur le Smart Reader ?

Quelle est la puissance absorbée par le Centrios Smart Reader ?

Combien d'entrées d'état sont disponibles sur le Smart Reader ?

Ma question n'est pas listée ici

Quelle est la capacité de commutation maximale des (2) relais embarqués ?

Qu'est-ce que le Centrios Smart Reader ?

Comment supprimer un code PIN ?

Que signifient les diodes électroluminescentes de mon Smart Reader ?

Comment modifier un code PIN ?

Comment ajouter un code PIN ?

Quelles ouvertures supportent le Centrios Smart Reader

How do I check and update firmware on my Centrios Smart Reader?

What is the model number for the Centrios Smart Reader?

Whare the dimensions of the Smart Reader

Does Centrios support Customer PIN Codes?

If I change Custom PIN codes, will Random PIN codes still work?

What comes in the Smart Reader box?

Does the Smart Reader have a DEMO Mode to test wired devices?

Does the Smart Reader work with the Cylindrical or Mortise lock?

How do I add or edit large amount of users in the Centrios system

I received an invite to a Centrios System, what I do?

How do I View Past Invoices

My question isn't listed here

How do I resend an invite to a user?

Where can I view/edit schedules?

How many schedules can be created?

Does Centrios have schedules?

What lock configurations are available?

How do I remove a Device from my access profile.

How do I delete a device from my Centrios Ssytem?

I am a user, how do remove myself from a system?

Are there roles, levels, privileges available for users?

Can I create User Groups on PC or mobile app?

Does Centrios have user groups?

How many Owner accounts can be created?

When do Passage Schedules go into effect?

I just synced my lock/devices and Passage Schedule isn't working,

User gets "who is creating this system, owner or installer", what does this mean?

What are the supported door applications for the Centrios Exit Trim?

Sorties assistées

Is the Exit Trim compatible with Surface Vertical Rod setup?

Is the Exit Trim Available for purchase?

How is the Exit Trim powered?

What finishes do the Exit Trim come in?

My question isn't listed here

My Exit Bar does not have a Touch Bar Monitor System (TBMS), is it required?

What is the Touch Bar Module Switch (TBMS)?

Is a drill jig available for purchase?

Are cover plates available for use with the Exit Trim?

What is the IP rating for the Exit Trim?

How do I order a left or right handed Exit Trim?

What type of batteries and brand are required?

What are the operating temperatures of the Exit Trim?

Do I Have the Latest Lock Firmware?

What is the Exit Trim model number?

What are the low battery indications on the Exit Trim?

How do I replace the batteries?

How does the Centrios Exit Trim work?

How do I use the emergency 9V DC battery power?

What is the button on the interior escutcheon?

What is the estimated battery life of the Exit Trim?

Can I order matching replacement keys from Centrios?

How do I remove DPS or TBMS function on my Exit Trim?

What is the keyway used for the cylinder used?

Can I order replacement keys from Centrios?

What are the numbers listed on the cylinder that came with my lock?

Will a Medeco cylinder work in a Centrios Exit Trim?

Does the Exit Trim have a metal override key available?

What finishes and levers is the Exit Trim available in?

Is there a master key available or can another cylinder with keys can be ordered?

What is the white marked arrow on the ribbon cable connector?

What cylinder options are available on the Exit Trim?

What door thicknesses does the Exit Device support?

I want the Touch Bar Monitor System, can I order it sepately?

Can the Exit Trim be used without the DPS installed?

What are the numbers listed on the cylinder that came with my lock?

I need to remove the exterior lever, but I lost all my cylinder keys?

Can I Still Use a Physical Key to Operate the Exit Trim?

How do I factory reset my Exit Device?

What are the low battery indications on the Exit Trim?

How do I replace the batteries?

What battery voltage level trigger “Low Battery” warnings?

Why is my lock flashing red and beeping every 30 seconds?

What do the LED's on my Exit Trim mean?

I factory reset my Exit Trim but can't find the QR code sticker.

I misplaced a screw required to install the Exit Trim, what steps do I take?

What configurations does the Exit Trim come in?

Can the Exit Trim be used without the Touch Bar Monitor System (TBMS) installed?

IS the Exit Trim Fire Rate?

What are the dimensions of the Exit Trim?

Can I order (Exit Trim and Exit Device) bundles for new installations?

Is there a Retrofit Kit for Von Duprin Exit Devices?

What finishes are the cover plates available for Exit Trim?

Are cover plates available for the Exit Trim in more than one size? What are the dimension of the cover plates?

What is the BMHA grading for the Exit Trim?

Are cover plates available for use with the Mortise Lock?

Will a Medeco cylinder work in a Centrios Mortise Lock?

Does the Mortise Lock have a metal override key available?

I need to remove the exterior lever, but I lost all my cylinder keys?

What is the BMHA grading for the Mortise lock?

What battery voltage level trigger “Low Battery” warnings?

What is the estimated battery life of the Mortise Lock?

What is the white marked arrow on the ribbon cable connector?

What are the numbers listed on the cylinder that came with my lock?

What type of batteries and brand are required?

What door thicknesses does the Mortise Lock support?

What is the Mortise Lock model number?

Can I Still Use a Physical Key to Operate the Mortise Lock?

What do the LED's on my Mortise Lock mean?

Why is my lock flashing red and beeping every 30 seconds?

My question isn't listed here

How do I factory reset my Mortise Lock?

What finishes and levers is the Mortise Lock available in?

Can I order matching replacement keys from Centrios?

What are the low battery indications on the Mortise lock?

Can I order replacement keys from Centrios?

Can the Mortise Lock be used without the DPS installed?

What are the numbers listed on the cylinder that came with my lock?

What is the keyway used for the cylinder used?

Is there a master key available or can another cylinder with keys can be ordered?

Does the Mortise Lock come with a deadbolt?

What are the operating temperatures of the Mortise Lock?

I factory reset my Mortise Lock but can't find the QR code sticker.

I misplaced a screw required to install the Mortise Lock, what steps do I take?

What is the IP rating for the Mortise Lock?

How do I order a left or right handed Mortise Lock?

How do I remove DPS function on my Mortise Lock?

What are the supported door applications for the Centrios Mortise Lock?

How does the Centrios Mortise Lock work?

Do I Have the Latest Lock Firmware?

How do I use the emergency 9V DC battery power?

How do I replace the batteries?

What is the button on the interior escutcheon?

Is there a master key available or can another cylinder with keys can be ordered?

What are the dimensions of the Mortise Lock?

What are the dimensions of the Mortise Lock strike?

Is the Mortise Lock Fire Rated?

What is the Mortise Body?

What comes in the Mortise Lock box?

What configurations are available for the Mortise Lock?

What are the dimensions of the mortise body?

What are the dimensions of the mortise lock latch bolt?

How do I become a Centrios Partner?

How do I upload my company logo in the Partner Portal

What is the Centrios Partner Program?

How do I Add Users to the Partner Portal?

Comment ajouter des utilisateurs au portail des partenaires ?

How do change my Partner Portal Password?

What are the benefits of becoming a Centrios Partner?

My question isn't listed here

I logged in but only see the Centrios system, no partner related information.

How do I resend an invite to an employee/user in the Partner Portal?

Is there an annual sales minimum to remain a partner?

Must I renew my Partnership with Centrios annually?

Are back plates available for purchase?

What are the demensions of the back plates?

What are back plates?

What is the Cylindrical Jig part number?

What is the cover plate part number?

My question isn't listed here

What is a Cylindrical Jig?

What finishes are the cover plates available in?

Is a Cylindrical Jig available for purchase?

Are cover plates available in more than one size? What are the dimension of the cover plates?

What are cover plates used for?

What is the Centrios Jig for?

What is the lead time for Centrios Product orders?

Where can I find the pricing and product numbers?

My question isn't listed here

Puis-je encore utiliser une clé physique pour ouvrir ma porte ?

Comment utiliser la batterie de secours 9V DC ?

What are the low battery indications on the cylindrical lock?

Ai-je le dernier micrologiciel de verrouillage ?

Quelles sont les options d'encastrement/de verrouillage disponibles pour la serrure cylindrique Centrios ?

Quelles sont les applications de porte prises en charge pour la serrure cylindrique Centrios ?

Quel est l'indice de protection contre les agressions (IP) de la serrure cylindrique Centrios ?

Comment fonctionne la serrure cylindrique Centrios ?

Comment réinitialiser ma serrure cylindrique ?

Que signifient les diodes électroluminescentes sur ma serrure cylindrique ?

Comment remplacer les piles ?

Quelles sont les exigences en matière de perçage pour la serrure cylindrique ?

Qu'est-ce que le "161 Prep avec des trous traversants" ?

How do I check and update firmware on my Centrios Cylindrical Lock?

My question isn't listed here

What is the button on the interior escutcheon?

What comes in the Cylindrical Lock product box?

Why is my lock flashing red and beeping every 30 seconds?

What type of batteries are required and recommended brand?

What are the numbers listed on the cylinder that came with my lock?

What is the keyway used for the cylinder used?

How do I replace the batteries?

How do I order a left or right handed Cylindrical Lock?

Can I order replacement keys from Centrios?

Can I order matching replacement keys from Centrios?

What battery voltage level trigger “Low Battery” warnings?

Is there a master key available or can another cylinder with keys can be ordered?

What are the operating temperatures of the Cylindrical Lock?

What is the white marked arrow on the ribbon cable connector?

What are the numbers listed on the cylinder that came with my lock?

I need to remove the exterior lever, but I lost all my cylinder keys?

What is the BMHA grading for the Cylindrical Lock?

Will a Medeco cylinder work in a Centrios Cylindrical Lock?

What is the Cylindrical Lock model number?

What is the estimated battery life of the Cylindrical Lock?

What finishes and levers is the Cylindrical Lock available in?

Does the Cylindrical Lock have a metal override key available?

Can the Cylindrical Lock be used without the DPS installed?

I misplaced a screw required to install the Cylindrical Lock, what steps do I take?

What door thicknesses does the Cylindrical Lock support?

I factory reset my Cylindrical Lock but can't find the QR code sticker.

What are the low battery indications on the Cylindrical lock?

Are cover plates available for use with the Cylindrical Lock?

Does the Cylindrical Lock come with a deadbolt?

How do I remove DPS function on my Cylindrical Lock?

What is the most popular Cylindrical Lock combination?

What are the dimensions of the Cylindrical Lock?

What configurations are available on the Cylindrical Lock?

What latches are available on the Cylindrical Lock?

What strikes are available on the Cylindrical Lock?

What are Cylindrical Backsets are available on the Cylindrical Lock?

Coming Soon

When will the Smart Reader Expansion Unit be released?

What Smart Reader Kits are available?

What is the Smart Reader Kit?

What Electronic Strikes are available in the Kits?

What Door Position Sensor (DPS) comes in the kit?

What Power Supply comes in the kit?

My question isn't listed here

How is the Request to Exit wired into the Smart Reader?

What is Request to Exit?

How do I confirm the output voltage setting on the Power Supply?

What voltage does the AQD2 Power Supply provide?

Where can the Power Supply be installed?

Can the Power Supply cabinet be locked/secured?

What are all the LEDs inside the panel for?

What features does the Request to Exit provide?

What Request to Exit comes in the Smart Reader Kit?

How does the Door Position Sensor work?

How is the Door Position Sensor wired into the Smart Reader?

What are the drill hole requirements for the Securitron Door Position Sensor on Smart Reader?

What does the Securitron Door Position Sensor Look like?

What Power Supply is included the Smart Reader Kit?

What is a Door Position Sensor?

What features come when using a Door Position Sensor?

What contacts do I terminate the 120VAC input wires?

What Request to Exit (REX) devices do you recommend?

Where do I connect the backup batteries to the Power Supply?

What is an Electronic Strike?

What is Failed-Secure?

What does Fail-Safe?

Which strike do you recommend?

What is the second jumper in the center of the Power Supply board for?

Whare are the green connections on the Power Supply for?

What contacts do I terminate the 12VDC/24VDC output wires?

Whare are the dimensions of the Power Supply?

Is the AQD2 Power Supply compatible with backup batteries?

How do I turn OFF VDC output power in the AQD2 Power Supply?

Can users be assigned a card/fob and not mobile app?

How do I Add Cards/Fobs using Centrios System?

Where can I purchase Centrios cards or fobs?

Can I use a card/fob on multiple Centrios systems?

How do I Add Cards/Fobs using the Centrios Mobile App

What type of encryption is used?

Can Centrios Cards be reused or assigned to another person?

What is the minimum order count for Centrios Cards?

Can cards be used on the Free or Select subscription plans?

Can I use a card on multiple Centrios systems?

Can users be assigned other forms of credential in addition to cards?

Where is the best location to place the Card?

What Centrios products are compatible with cards?

What must I do to get Cards to work with my Centrios devices?

What is the warranty for cards?

What are the operating temperatures for cards?

What is the IP rating on the cards?

Can cards be used on all subscriptions?

What encryption is used on the Cards?

What is the card part number?

What is the lifespan of a card?

Can the Cards be demagnetized?

What devices are card/fob compatible with?

I assigned card/fob to users but they are not working.

How can I get cards/fobs to work on my Centrios system?

Card/Fob use is not displaying on Event History, why?

Can Fobs be used on all subscriptions?

Can I use a Fob on multiple Centrios systems?

Can users be assigned other forms of credential in addition to Fobs?

Where is the best location to place the Fob?

What must I do to get Fobs to work with my Centrios devices?

Can Fobs be used on the Free or Select subscription plans?

How is Event history collected using Fobs?

What Centrios products are compatible with Fobs?

What is the warranty for Fobs?

What are the operating temperatures for Fobs?

What is the IP rating on the Fobs?

What encryption is used on the Fobs?

Can I order custom colors Centrios Fobs?

What is the minimum order count for Centrios Fobs?

What is the lifespan of a card?

Can the Fobs be demagnetized?

Can Centrios Fobs be reused or assigned to another person?

What is the Centrios Fob part number?

Can I order custom printed Centrios cards?

Do I need a programmer or external device to program cards/fobs?

My question isn't listed here

What lengths does the Exit Device come in?

What Exit Devices are compatible with The Exit Trim?

What is the button on the interior escutcheon?

What type of strike comes with the Exit Device?

What finishes does the Exit Device come in?

Is a fire rated Exit Device available?

What is the Push Bar Monitoring Switch?

Can I order the Exit Trim and Exit Device bundled together?

What is the Centrios Exit Device?

What are the dimensions of the strike?

What configurations are the Exit Devices available in?

Can I purchase the Exit Device separate from the Exit Trim?

I have a replacement coming, what do I with the defective product?

What happens to defective hardware when returned back to Centrios?

When does the warranty begin?

What is the Warranty on Centrios Products?

I am a installer or end user, what information do I need to request a replacement lock?

I am a distributor partner, what information do I need to request a replacement lock?

What are the mobile app 2.6.0 and new system features?