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Cylindrical Lock
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Frequently Asked Questions
Frequently Asked Questions
How do current Pro Plan owners get charged for Add-Ons?
I no longer require an Add-on block, how do I downgrade?
I no longer require a PEOPLE Add-on block, how do I downgrade?
Are there email notifications sent before subscription renewals?
What occurs if my credit card expires?
What features are are in each subscription plan
How do I upgrade or downgrade my Centrios Subscription
How much is the Padlock Add-On?
I no longer require add-ons or Pro Plan and want to downgrade to a lower plan.
Will I receive notifications if my subscription reaches abandonment?
How many attempts will be made to charge my card?
I am on the Pro Plan; how do I purchase Add-ons?
I am on the Free Plan or Select Plan, how do I purchase Add-Ons?
What are Pro Plan Add-Ons?
If i'm on the Pro Plan and want to purchase an Add-On, will the charge be prorated?
Do I receive a notification before my subscription renewal?
I require more than 50 padlocks but less than 500. Are there smaller Add-On blocks available?
How much is the People Add-On?
Will hot or cold affect the battery life?
What do the LED indicators on my Centrios Padlock mean?
Can I use the Centrios Padlock outdoors?
How do I open and close the Padlock?
How do I check battery status on my Centrios Padlock?
If the battery dies, how do I unlock/lock it?
Can I replace the battery?
Can I unlock/lock the Padlock while charging?
Does the padlock come with a usb port cover to keep debris out?
Can I use a key with the Centrios Padlock?
Will the padlock unlock if the battery dies?
Can I operate several Centrios Padlocks with the app?
Can other people also open the Centrios Padlock?
How are event logs/audit logs collected if the padlock is located in an area without an internet signal?
What type of charger should I use for my Centrios Padlock?
Does the Centrios padlock have a factory reset? Can someone steal it and factory reset it so they can use it?
Do I need the Centrios app to enroll and use my Centrios Padlock?
Is the USB C cord or charger included?
What are the dimensions and weight of the Centrios Padlock?
Can I remotely unlock my Centrios Padlock?
Does the padlock come in other sizes or finishes?
What is the padlock part number?
How do I check Event History on the padlock?
My question isn't listed here
What is the lifespan of the Padlock?
How do I unlock/lock the Centrios Padlock?
What is the Centrios Padlock made of?
What are the Centrios Padlock dimensions?
What is operating temperature range for the padlock?
What powers the Centrios Padlock?
What credential types can unlock the padlock?
My padlock battery level is different than from battery charge temperature, which one is accurate?
What is the charging temperature range for the padlock?
What is the battery life on the Centrios Padlock?
What is the charge time on a dead Padlock battery?
What is the cutting force on the shackle?
What is the IP rating for the Centrios Padlock?
What does the Centrios Web Portal do?
Do the devices auto update for Daylight Savings Time
What does the Centrios Mobile App do?
Offline Connectivity
Why do I get logged out from the Centrios Mobile App?
How do I transfer ownership of the Centrios System?
What phones/tablets are compatible with Centrios Devices.
How can I view activity events in my Centrios system?
I opened Event History on the mobile app or on PC, no events are shown.
How do I check and update firmware on my Centrios Device?
I opened Event History on the mobile app or on PC, no events are shown.
What can my mobile app do without an internet connection?
My question isn't listed here
What encryption is used between the Centrios devices and the mobile app?
What is Centrios?
How can I contact Centrios via phone or email?
Where can I find the Centrios End User License Agreement (EULA)?
Pricing Catalog
Where can I find information on the Privacy Policy?
Where can I find information on the Terms of Use?
What is privacy mode?
What is passage mode?
What are the voltage requirements for the Centrios Smart Reader?
What are the door requirements for the Centrios Smart Reader?
How does the Centrios Smart Reader work?
How do I factory reset my Smart Reader?
What does a completed Smart Reader installation look like?
Why can’t I see PIN code events in my event log?
How many outputs relays are available on the Smart Reader?
What is the amp/ power draw of the Centrios Smart Reader?
How many status inputs are available on the Smart Reader?
My question isn't listed here.
What is the max switching capacity of the (2) onboard relays?
What is the Centrios Smart Reader?
How do I delete a PIN code?
What do the LED's on my Smart Reader mean?
How do I edit a PIN Code?
How do I add a PIN Code?
What openings support the Centrios Smart Reader?
How do I check and update firmware on my Centrios Smart Reader?
How do I add or edit large amount of users in the Centrios system
I received an invite to a Centrios System, what I do?
How do I View Past Invoices
My question isn't listed here
How do I resend an invite to a user from my PC?
My question isn't listed here
Where can I view/edit schedules?
How many schedules can be created?
Does Centrios have schedules?
What Exit Devices does the Exit Trim Support
Is the Exit Trim compatible with Surface Vertical Rod setup?
Is the Exit Trim Available for purchase?
How is the Exit Trim powered?
What finishes do the Exit Trim come in?
My question isn't listed here
My Exit Bar does not have a Touch Bar Monitor System (TBMS), is it required?
What is the Touch Bar Module Switch (TBMS)?
What is the Touch Bar Module Switch (TBMS)?
Is a drill jig available for purchase?
Are cover plates available for use with the Exit Trim?
What is the IP rating for the Exit Trim?
How do I order a left or right handed Exit?
What Surface Vertical Rod exit devices are compatible with the Exit Trim?
What type of batteries and brand are required?
What are the operating temperatures of the Exit Trim?
Do I Have the Latest Lock Firmware?
What is the Exit Trim model number?
What are the low battery indications on the Exit Trim?
How do I replace the batteries?
How does the Centrios Exit Trim work?
How do I use the emergency 9V DC battery power?
What is the button on the interior escutcheon?
What is the estimated battery life of the Exit Trim?
Can I order matching replacement keys from Centrios?
How do I remove DPS or TBMS function on my Exit Trim?
What is the keyway used for the cylinder used?
Can I order replacement keys from Centrios?
What are the numbers listed on the cylinder that came with my lock?
Will a Medeco cylinder work in a Centrios Exit Trim?
Does the Exit Trim have a metal override key available?
What finishes and levers is the Exit Trim available in?
Is there a master key available or can another cylinder with keys can be ordered?
What is the white marked arrow on the ribbon cable connector?
I want the Touch Bar Monitor System, can I order it sepately?
Can the Exit Trim be used without the DPS installed?
What are the numbers listed on the cylinder that came with my lock?
I need to remove the exterior lever, but I lost all my cylinder keys?
Can I Still Use a Physical Key to Operate the Exit Trim?
How do I factory reset my Exit Device?
What are the low battery indications on the Exit Trim?
How do I replace the batteries?
What battery voltage level trigger “Low Battery” warnings?
Why is my lock flashing red and beeping every 30 seconds?
What do the LED's on my Exit Trim mean?
I factory reset my Exit Trim but can't find the QR code sticker.
I misplaced a screw required to install the Exit Trim, what steps do I take?
Can the Exit Trim be used without the Touch Bar Monitor System (TBMS) installed?
Are cover plates available for use with the Mortise Lock?
Will a Medeco cylinder work in a Centrios Mortise Lock?
Does the Mortise Lock have a metal override key available?
Are cover plates available in more than one size? What are the dimension of the cover plates?
I need to remove the exterior lever, but I lost all my cylinder keys?
What is the BMHA grading for the Mortise lock?
What battery voltage level trigger “Low Battery” warnings?
What is the estimated battery life of the Mortise Lock?
What is the white marked arrow on the ribbon cable connector?
What are the numbers listed on the cylinder that came with my lock?
What type of batteries and brand are required?
What finishes are the cover plates available in?
What door thicknesses does the Mortise Lock support?
What is the Mortise Lock model number?
Can I Still Use a Physical Key to Operate the Mortise Lock?
What do the LED's on my Mortise Lock mean?
Why is my lock flashing red and beeping every 30 seconds?
My question isn't listed here
How do I factory reset my Mortise Lock?
What finishes and levers is the Mortise Lock available in?
Can I order matching replacement keys from Centrios?
What are the low battery indications on the Mortise lock?
What are the low battery indications on the Mortise lock?
Can I order replacement keys from Centrios?
Can the Mortise Lock be used without the DPS installed?
What are the numbers listed on the cylinder that came with my lock?
What is the keyway used for the cylinder used?
Is there a master key available or can another cylinder with keys can be ordered?
Does the Mortise Lock come with a deadbolt?
What are the operating temperatures of the Mortise Lock?
I factory reset my Mortise Lock but can't find the QR code sticker.
I misplaced a screw required to install the Mortise Lock, what steps do I take?
What is the IP rating for the Mortise Lock?
How do I order a left or right handed Mortise Lock?
How do I remove DPS function on my Mortise Lock?
What are the supported door applications for the Centrios Mortise Lock?
How does the Centrios Mortise Lock work?
Do I Have the Latest Lock Firmware?
How do I use the emergency 9V DC battery power?
How do I replace the batteries?
What is the button on the interior escutcheon?
How do I become a Centrios Partner?
How do I upload my company logo in the Partner Portal
What is the Centrios Partner Program?
How do I Add Users to the Partner Portal?
How do I Add Users in the Partner Portal?
How do change my Partner Portal Password?
What are the benefits of becoming a Centrios Partner?
My question isn't listed here
Are back plates available for purchase?
What are the demensions of the back plates?
What are back plates?
What is the Cylindrical Jig part number?
What is the back plate part number?
My question isn't listed here
What is a Cylindrical Jig?
What finishes are the backplates available in?
Is a Cylindrical Jig available for purchase?
What is the lead time for Centrios Product orders?
Where can I find the pricing and product numbers?
My question isn't listed here
Can I Still Use a Physical Key to Operate My Door?
How do I use the emergency 9V DC battery power?
What are the low battery indications on the cylindrical lock?
Why is my lock flashing red and beeping every 30 seconds?
Do I Have the Latest Lock Firmware?
What backset/ latch options are available for the Centrios Cylindrical Lock?
What are the supported door applications for the Centrios Cylindrical Lock?
What is the Ingress Protection (IP) rating for the Centrios Cylindrical Lock?
How does the Centrios Cylindrical Lock work?
What Phones are Compatible with Centrios Devices?
How do I factory reset my Cylindrical Lock?
What do the LED's on my Cylindrical Lock mean?
How do I replace the batteries?
What are the drilling requirements for the cylindrical lock?
What is “161 Prep with through holes”?
How do I check and update firmware on my Centrios Cylindrical Lock?
My question isn't listed here
What is the button on the interior escutcheon?
Why is my lock flashing red and beeping every 30 seconds?
What type of batteries and brand are required?
What are the numbers listed on the cylinder that came with my lock?
What is the keyway used for the cylinder used?
How do I replace the batteries?
How do I order a left or right handed Cylindrical Lock?
Can I order replacement keys from Centrios?
Can I order matching replacement keys from Centrios?
What battery voltage level trigger “Low Battery” warnings?
Is there a master key available or can another cylinder with keys can be ordered?
What are the operating temperatures of the Cylindrical Lock?
What is the white marked arrow on the ribbon cable connector?
Are cover plates available in more than one size? What are the dimension of the cover plates?
What are the numbers listed on the cylinder that came with my lock?
I need to remove the exterior lever, but I lost all my cylinder keys?
What finishes are the cover plates available in?
What is the BMHA grading for the Cylindrical Lock?
Will a Medeco cylinder work in a Centrios Cylindrical Lock?
What is the Cylindrical Lock model number?
What is the estimated battery life of the Cylindrical Lock?
What finishes and levers is the Cylindrical Lock available in?
Does the Cylindrical Lock have a metal override key available?
Can the Cylindrical Lock be used without the DPS installed?
I misplaced a screw required to install the Cylindrical Lock, what steps do I take?
What door thicknesses does the Cylindrical Lock support?
I factory reset my Cylindrical Lock but can't find the QR code sticker.
What are the low battery indications on the Cylindrical lock?
Are cover plates available for use with the Cylindrical Lock?
Does the Cylindrical Lock come with a deadbolt?
How do I remove DPS function on my Cylindrical Lock?
Coming Soon
What Smart Reader Kits are available?
What is the Smart Reader Kit?
What Electronic Strikes are available in the Kits?
What Door Position Sensor (DPS) comes in the kit?
What Power Supply comes in the kit?
My question isn't listed here
How is the Request to Exit wired into the Smart Reader?
What is Request to Exit?
How do I confirm the output voltage setting on the Power Supply?
What voltage does the AQD2 Power Supply provide?
Where can the Power Supply be installed?
Can the Power Supply cabinet be locked/secured?
What are all the LEDs inside the panel for?
What features does the Request to Exit provide?
What Request to Exit comes bundled in the Smart Reader Kit?
How does the Door Position Sensor work?
How is the Door Position Sensor wired into the Smart Reader?
What are the drill hole requirements for the Securitron Door Position Sensor on Smart Reader?
What does the Securitron Door Position Sensor Look like?
What Power Supply is included the Smart Reader Kit?
What is a Door Position Sensor?
What features come when using a Door Position Sensor?
What contacts do I terminate the 120VAC input wires?
What Request to Exit (REX) devices do you recommend?
Where do I connect the backup batteries to the Power Supply?
What is an Electronic Strike?
What is Failed-Secure?
What does Fail-Safe?
Which strike do you recommend?
What is the second jumper in the center of the Power Supply board for?
Whare are the green connections on the Power Supply for?
What contacts do I terminate the 12VDC/24VDC output wires?
Whare are the dimensions of the Power Supply?
Is the AQD2 Power Supply compatible with backup batteries?
How do I turn OFF VDC output power in the AQD2 Power Supply?
Can users be assigned a card/fob and not mobile app?
How do I Add Cards/Fobs using Centrios System?
Where can I purchase Centrios cards or fobs?
Can I use a card/fob on multiple Centrios systems?
How do I Add Cards/Fobs using the Centrios Mobile App
What type of encryption is used?
Can Centrios Cards be reused or assigned to another person?
What is the minimum order count for Centrios Cards?
Can cards be used on the Free or Select subscription plans?
Can I use a card on multiple Centrios systems?
Can users be assigned other forms of credential in addition to cards?
Where is the best location to place the Card?
How is Event history collected using cards?
What Centrios products are compatible with cards?
What must I do to get Cards to work with my Centrios devices?
What is the warranty for cards?
What are the operating temperatures for cards?
What is the IP rating on the cards?
Can cards be used on all subscriptions?
What encryption is used on the Cards?
Can I order custom printed Centrios cards?
What is the lifespan of a card?
Can the Cards be demagnetized?
What devices are card/fob compatible with?
I assigned card/fob to users but they are not working.
How can I get cards/fobs to work on my Centrios system?
Card/Fob use is not displaying on Event History, why?
Can Fobs be used on all subscriptions?
Can I use a Fob on multiple Centrios systems?
Can users be assigned other forms of credential in addition to Fobs?
Where is the best location to place the Fob?
What must I do to get Fobs to work with my Centrios devices?
Can Fobs be used on the Free or Select subscription plans?
How is Event history collected using Fobs?
What Centrios products are compatible with Fobs?
What is the warranty for Fobs?
What are the operating temperatures for Fobs?
What is the IP rating on the Fobs?
What encryption is used on the Fobs?
What type of encryption is used?
Can I order custom colors Centrios Fobs?
What is the minimum order count for Centrios Fobs?
What is the lifespan of a card?
Can the Fobs be demagnetized?
Can Centrios Fobs be reused or assigned to another person?