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Cylindrical Lock
Reader
Reader Expansion Unit
Padlock
Mobile App
Products
For Partners
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Frequently Asked Questions
Frequently Asked Questions
What is Centrios?
Pricing Catalog
How can I contact Centrios via phone or email?
Where can I find information on the Terms of Use?
Where can I find information on the Privacy Policy?
What is privacy mode?
What is passage mode?
What backset/ latch options are available for the Centrios Cylindrical Lock?
What is the Ingress Protection (IP) rating for the Centrios Cylindrical Lock?
What are the drilling requirements for the cylindrical lock?
What are the supported door applications for the Centrios Cylindrical Lock?
What do the LED's on my Cylindrical Lock mean?
Can I Still Use a Physical Key to Operate My Door?
What is “161 Prep with through holes”?
How do I transfer ownership of the Centrios System?
Is there additional activity data that can be viewed?
Why do I get logged out from the Centrios Mobile App?
How does the Centrios Cylindrical Lock work?
How do I use the emergency 9V DC battery power?
How do I factory reset my Cylindrical Lock?
What Phones are Compatible with Centrios Devices?
Do I Have the Latest Lock Firmware?
What phones are compatible with Centrios Devices.
How can I view activity events in my Centrios system?
I opened Event History on the mobile app or on PC, no events are shown.
What does the Centrios Web Portal do?
What does the Centrios Mobile App do?
What are the dimensions and weight of the Centrios Padlock?
Can I use the Centrios Padlock outdoors?
How do I open and close the Padlock?
Does the Centrios padlock have a factory reset? Can someone steal it and factory reset it so they can use it?
How do I check battery status on my Centrios Padlock?
Will the padlock unlock if the battery dies?
If the battery dies, how do I get in?
Will hot or cold affect the battery life?
Do I need the Centrios app to enroll and use my Centrios Padlock?
Can I replace the battery?
Can I use a key with the Centrios Padlock?
What type of charger should I use for my Centrios Padlock?
What do the LED indicators on my Centrios Padlock mean?
Can I operate several Centrios Padlocks with the app?
What happens if my battery has died?
Can other people also open the Centrios Padlock?
Can I remotely unlock my Centrios Padlock?
Is the USB C cord or charger included?
How long will the battery last?
What openings support the Centrios Smart Reader?
What do the LED's on my Smart Reader mean?
Why can’t I see PIN code events in my event log?
How many status inputs are available on the Smart Reader?
How does the Centrios Smart Reader work?
How many outputs relays are available on the Smart Reader?
What are the door requirements for the Centrios Smart Reader?
What are the voltage requirements for the Centrios Smart Reader?
What does a completed Smart Reader installation look like?
What is the Centrios Smart Reader?
What is the max switching capacity of the (2) onboard relays?
How do I delete a PIN code?
How do I edit a PIN code?
How do I add a PIN code?
How do I factory reset my Smart Reader?
What is the amp/ power draw of the Centrios Smart Reader?
How do I replace the batteries?
My question isn't listed here.