Frequently Asked Questions

Follow the steps to view firmware status on each device and update firmware if available.

NOTE
Only the owner and manager roles can view and update firmware. When new firmware is released, a message will be visible on the mobile app to the owner and managers.

1- Log into the Centrios Mobile App

2- Select Devices

3- Select a device to open the Device Details Screen

4-Select the Device Settings button. Present your mobile device to sync and view Device Settings.

5- Scroll to the bottom of the page view Firmware status.

6-Firmware Status will display “Up to Date” or “Update Available”

If the firmware is up to date, it contains the latest version. Proceed to check other devices. If “update available” displays, Continue to next step.

7- Select “Update Available” on the screen.

8- The Update Firmware page will open. Select the “Download and Install” button. The firmware will download from the mobile app to the device. Once the download is complete, the firmware will install. Keep the screen active, do not close the screen, or leave the device during this process.

NOTE
Download times will vary based on mobile device used.

9- Once the firmware install is completed, a “Firmware installed” message will appear. Select the “Reconnect” button to view Device Settings and confirm the firmware version.

10- Once you confirm the Firmware Status displays “Up to Date”. The device has been successfully updated to the latest version of firmware. Unlock the door to test and ensure proper operation of the device.

Important
It is recommended to verify your device settings after the firmware update is complete. This includes unlock timers and door position and request to exit activation parameters.