Cylindrical Lock

Please view the steps below to perform a factory reset. Please note, this should be a last resort. Before attempting a factory reset we would love the opportunity to troubleshoot your device. Technical Solutions Specialists are available via phone or live chat.

Centrios Cylindrical Lock Factory Reset Procedure

To perform a factory reset first locate the blue installation tool included with your lock.

If you lost the tool no worries, a paperclip will do the trick.

Insert the tool or paperclip into the hole in the side of the battery cover. Apply enough pressure on both sides of the cover slide the battery cover up.

Remove one battery and wait for a 10 seconds.

Locate the multi-function button located just below the battery compartment. Press and hold the multi-function button. Insert the battery and continue to hold the button to enter factory reset. The lock will bootup, the public side of the lock will flash a blue LED ring two times, followed by a single Yellow LED ring. A steady Orange/Yellow LED will display at the top, indicating the factory reset has begun.

Release the multi-function button. Align the battery cover with the guides and gently slide it down until it locks.

The factory reset process takes about 2 minutes to complete. The lock will reboot several times and flash the Blue LED during this time. After the second Blue LED flash, the lock is ready. If the lock is required for use, you must add the device to your system and add users to access it.