Cylindrical Lock

Please view the steps below to perform a factory reset. Please note, this should be a last resort. Before attempting a factory reset we would love the opportunity to troubleshoot your device. Technical Solutions Specialists are available via phone or live chat.

Centrios Cylindrical Lock Factory Reset Procedure

To perform a factory reset first locate the blue installation tool included with your lock.

If you lost the tool no worries, a paperclip will do the trick.

Insert the tool or paperclip into the hole in the side of the battery cover. Apply enough pressure on both sides of the cover slide the battery cover up.

Remove one battery and wait 10 seconds.

Locate the multi-function button located just below the battery compartment. Press and hold the multi-function button. Insert the one battery and continue to hold the button for 20 seconds to enter factory reset. Once the battery is inserted, the lock will bootup, on the exterior escutcheon (panel) of the lock, a blue LED ring will display followed by a steady Yellow LED at the top, indicating the factory reset has begun.

When the lock reaches the factory reset state, when you release the multi-function button, the top LED will remain ON with a steady Yellow LED. Align the battery cover with the guides and gently slide it down until it locks.

The factory reset process takes about 2 minutes to complete. The lock will reboot several times and flash a Blue LED ring during this time. After the second Blue LED ring flash, the lock is ready. If the lock is required for use, you must add the device to your system using the QR code, then add users to access it.